“We will need to change some of our existing processes and ways of working with other departments when we implement new technology next month. I’m expecting complete chaos. How can I avoid confusion and bad feelings?”
What is Roles and Responsibilities Charting/RACI?
RACI is a method to agree and document roles and responsibilities.
RACI stands for:
Where most other methods document only the person who is accountable for a decision or activity, RACI also documents who will be involved in doing the work, who will be consulted before a decision is taken, and who will be informed after Continue reading