In this blog I share insights from Clive Mallard of The Independents’ Consultant on how to enable your organization’s transformational change through stakeholder management. Enjoy!
One of the most important enablers of a successful business transformation programme is to engage the organisation in the need for change and in the change itself. In particular, those people who will be impacted or will have an influence on decisions or approvals should be high on your priority list – I call these individuals stakeholders. For me, one of the early set-up tasks in any project is to identify Continue reading →
From time to time, I will share great tips and advise from my colleagues. In my next few blogs, I will share insights from Clive Mallard of The Independent Consultant. Today’s focus is on managing the problem children in meetings. Enjoy!
A key role in a meeting is that of facilitator – the owner of the meeting process, from planning through to meeting follow-up. As an Independent Consultant you will often find yourself in this role and how you play it will directly impact whether you achieve the meeting objectives or not. One of the challenges you Continue reading →
“We need to make significant changes in our organization in order to successfully compete in the future. Our leaders have a fair idea of the challenges we face, but we’d like to gather input from the employees in some way that will help us gain a full picture of our issues and opportunities, and also start to mobilize the organization for the changes ahead. What is the most effective way to accomplish this?”
#19 Road Shows
What are Road Shows?
While most meetings involve a smaller number of participants, Road Shows can involve whole departments, divisions or geographical locations Continue reading →
“We want to set goals but we can’t agree how or where to focus our efforts. We all have our favorite areas, but there must be a better way. We need a method for gathering information so that we can get the most mileage for our efforts. What do you suggest?”
What are SWOTs?
SWOTs help you gather information for strategic planning and other goal setting meetings. SWOT information (Strengths, Weaknesses, Opportunities, and Threats) provides data to accurately determine your group’s current performance. A group can mean any organization and/or team, unit, department, Continue reading →
“Sometimes I feel as though we haven’t done a very good job at getting to the bottom of a problem. Is there a quick technique to identify the core cause of a relatively simple problem?”
#17 5 Whys
What is 5 Whys?
5 Whys is a technique for getting to the core source of problems in minimum time. Research shows that to get to the core of a problem one will need to ask the question “Why?” an average of 5 times. 5 Whys involves asking this basic question until your meeting group is satisfied that the root Continue reading →
“Participants in our meetings sometimes ask themselves `Is anybody listening?’ This tends to happen especially during heated debates. How can I be sure that people are truly listening, and that everyone feels that they have been listened to?”
#16 New Shoes
What are New Shoes?
The New Shoes technique helps ensure that people in your meeting groups are listening, understanding, and can explain the other perspectives being presented in the room. This is accomplished by asking participants to summarize what they heard to the satisfaction of the people who originally presented an idea or point of view.
“Sometimes my participants use meeting time to discuss private, one-on-one issues that don’t include the rest of the group. How can I prevent this from happening?”
#15 Working Break
What is Working Break?
Working Break is a technique that provides your meeting group with a designated period of time for addressing private, one-on-one issues during the meeting without wasting the time of the other participants. This is a short, informal time specifically set aside in the meeting to take care of private and/or small group business. It also allows for stretching and refreshing beverages.
“Our group is planning for the future. We know we need to change, but some of the things we are doing are good and shouldn’t be changed. Is there a technique for helping us get rid of the bad and keep the good?”
What is Keep/Throw?
Keep/Throw provides a process for a group to agree on what is working and should continue to be done, and what is not working and should be discontinued or changed.
When planning for the future, radical changes are sometimes needed to meet the new goals. In this situation, Continue reading →
“Our group has been through a lot together and we’ve developed some serious emotional energy about how we worked with each other in the past. It’s difficult to articulate exactly what all the issues are, but I want to use this energy and past experience to help us in the future. What do you suggest?”
#13 Prouds and Sorries
What are Prouds and Sorries?
The Prouds and Sorries technique constructively addresses both the positive and potentially negative emotional issues facing your meeting group. Because emotional issues can heavily impact the effectiveness of any group, it is imperative Continue reading →
“Sometimes our group needs to hear from experts in various fields in order to understand more about a technical issue. But whenever we have an expert come in to talk, things never go as planned. They either talk over our heads, talk too long, or totally miss the point we are seeking. How can I work more effectively with these people?”
#12 Content Experts
What are Content Experts?
Content Experts allow you to gather information on a specific subject from someone who does it for a living, studies it for a living, or uses it Continue reading →