Ava S. Butler

Organizational Development Consultant

An award winning case study for implementing transformational change

May 29, 2015
Ava S. Butler

MCA (Management Consultancies Association) based in the UK annually recognizes consultancies for outstanding work.  I am proud that the project Nigel Waterson and I led with Imtech and Curzon & Company was honored with the Highly Commended award for Change Management in the Private Sector.  Below is the case study.

Shaping Imtech for UK Growth

Executive Summary

This project started with a loose affiliation of regional legacy companies and ended with a single £600M category-leading UK Engineering Services group with 3800 staff. Described here is Imtech UK’s journey to this position, and the role Curzon played in helping Continue reading →

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Growing your business, Implementing Change
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The Positive Approach to Transformation

May 7, 2015
Ava S. Butler

Those of us who consult with organizations going through large scale transformation can sometimes forget how unsettling change can be to the individuals involved.  Below is an article written by Tamara Lechner providing practical advise on managing personal transformation.  When coaching your clients (or yourself) through change, you may want to reference her advise for insights and perspective.

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The Positive Approach to Transformation

Whether you want to eat a healthier diet, exercise regularly, or embark on a new way of parenting, the biggest barrier to change is you. You can make the task as easy as pie, Continue reading →
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Growing your business, Implementing Change, Transformation Tools
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U.S. Soldiers, Back in Iraq, Find Security Forces in Disrepair: a Lesson in Sustainability

April 15, 2015
Ava S. Butler

“When I left in 2009,” Major Modlin said, “they had it, they really did. I don’t know what happened after that.”

The New York Times reported today that US soldiers are finding that the Security Forces that they trained are not doing as well as expected.

Back for the first time since the United States left in 2011, none of the soldiers thought they would be here again, let alone return to find the Iraqi Army they had once trained in such disrepair.

Colonel Schwemmer said he was stunned at the state in which he found the Iraqi soldiers Continue reading →

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Growing your business, Implementing Change, Transformation Tools
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Managing stakeholders when the stakes are high

April 8, 2015
Ava S. Butler

In this blog I share insights from Clive Mallard of The Independents’ Consultant, who articulates sound advice for consultants or project leaders managing a project involving significant change.

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Let me start with a definition. When I refer to business stakeholders I mean, individuals or teams within the business who will either be impacted by a change being proposed or who will have an influence on the decisions that will be required.

Using a client example, here’s what we did.

1.) Developed a comprehensive stakeholder map.

Firstly I worked with the project leads to identify who Continue reading →

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Implementing Change, Transformation Tools
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Four Techniques to Evaluate Meeting Effectiveness: #2 Once Around the Table

March 16, 2015
Ava S. Butler

“I wish I knew what participants are thinking as we close the meeting. I’d like to hear not just about the meeting itself and the decisions we’ve taken but also their general thoughts. What can you suggest?”

#2  Once Around the Table

What is Once Around the Table?

Once Around the Table is a simple and powerful technique. It provides participants the opportunity to first reflect and then communicate their thoughts as the meeting comes to a close. This technique usually creates a good sense of closure and completeness to the session. But don’t use it if you Continue reading →

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Techniques to Evaluate Meeting Effectiveness
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Four Techniques to Evaluate Meeting Effectiveness: #1 What Went Well/Opportunities for Improvement

March 1, 2015
Ava S. Butler

As with any product or service, meetings need feedback from their customers (in this case participants) in order to continually increase their effectiveness. I plan to share four techniques that give meeting facilitators specific processes to obtain accurate information about the effectiveness of their meetings.  These technique alternatives ask for different types of information in different ways, but all provide the meeting facilitator with the data necessary to accurately measure and consistently improve the quality of his or her meetings.

These four techniques include:

  1. What Went Well/Opportunities for Improvement
  2. Once Around the Table
  3. Team Effectiveness Chart
  4. Written Questions

Today, Continue reading →

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Meeting facilitation, Techniques to Evaluate Meeting Effectiveness, Transformation Tools
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Fifteen Techniques for Implementing Decisions: #15 Sustainability Analysis

February 22, 2015
Ava S. Butler

“It seems that every time we implement a change, within a few months, people are back to their old ways of working. What can we do to make change stick?”

#15: Sustainability Analysis

What is Sustainability Analysis?

Many changes do not ‘stick’ because no one has taken the time to identify and address the issues that will support or sabotage the change over the long term. Sustainability Analysis is designed to identify and address issues critical to making the change stick.

Examples of issues that can impact sustainability include:

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Fifteen Techniques for Implementing Decisions: #14 Stakeholder Identification and Planning

February 15, 2015
Ava S. Butler

“I know that our strategy is going to make significant changes to the way we work around here. And I know that there will be a lot of resistance. What can I do to ensure that our strategy actually becomes a reality?”

#14: Stakeholder Identification and Planning

What is Stakeholder Identification and Planning?

A stakeholder is anyone who has a stake in the results of your change. In a business situation, stakeholders could include employees, management, unions, customers, suppliers, the board of directors, shareholders, community interest groups and government regulatory authorities.

Shareholder Identification and Planning is the process of Continue reading →

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Fifteen Techniques for Implementing Decisions: #13 Roles and Responsibility Charting/RACI

February 7, 2015
Ava S. Butler

“We will need to change some of our existing processes and ways of working with other departments when we implement new technology next month. I’m expecting complete chaos. How can I avoid confusion and bad feelings?”

#13: RACI

What is Roles and Responsibilities Charting/RACI?

RACI is a method to agree and document roles and responsibilities.

RACI stands for:

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Where most other methods document only the person who is accountable for a decision or activity, RACI also documents who will be involved in doing the work, who will be consulted before a decision is taken, and who will be informed after Continue reading →

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Fifteen Techniques for Implementing Decisions: #11 Executive Steering Group (ESG)

January 18, 2015
Ava S. Butler

“I got approval for an important change in the way we do business, but now we’re stalled. The people on our project team don’t have the clout to break through the logjams and resolve cross-functional issues. What should I do?

#11: Executive Steering Group (ESG)

What is an Executive Steering Group?

Executive Steering Groups (ESGs) are groups that are called together for purposes of overseeing a specific project or program. Your ESG should represent your major stakeholders, and have the decision making authority to drive the direction of your project. ESGs usually consist of individuals in leadership positions and are Continue reading →

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