Organizational Development Consultant

Ten Techniques to Make Decisions: #10 Business Case

October 3, 2014

“I’ve been having trouble getting approval for important changes to the way we do business. I can’t seem to get the leadership team on the same page. What can I do?”

#10 Business Case

What is a Business Case?

A Business Case describes the goal, costs and benefits of making a change with the purpose of influencing decision makers to approve the change. Although Business Cases are usually expressed in financial terms and written with the Chief Financial Officer (CFO) in mind, a strong business case is one that addresses not only the financial rationale for a change, Continue reading

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Business Cases as Transformation Tools

August 25, 2013

“I’ve been having trouble getting approval for important changes to the way we do business. I can’t seem to get the leadership team on the same page. What can I do?”

What is it?
A Business Case describes the goal, costs and benefits of making a change with the purpose of influencing decision makers to approve the change. Although Business Cases are usually expressed in financial terms and written with the CFO in mind, a strong business case is one that addresses not only the financial rationale for a change, but also the non-financial and non-quantifiable components of the change. Continue reading

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An award winning case study for implementing transformational change

May 29, 2015

MCA (Management Consultancies Association) based in the UK annually recognizes consultancies for outstanding work.  I am proud that the project Nigel Waterson and I led with Imtech and Curzon & Company was honored with the Highly Commended award for Change Management in the Private Sector.  Below is the case study.

Shaping Imtech for UK Growth

Executive Summary

This project started with a loose affiliation of regional legacy companies and ended with a single £600M category-leading UK Engineering Services group with 3800 staff. Described here is Imtech UK’s journey to this position, and the role Curzon played in helping Continue reading

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The 5 Phases of Business Transformation

October 13, 2014

In this blog I share insights from Clive Mallard of The Independents’ Consultant, who articulates sound advice for anyone involved in a large scale change within their organization.

It may be that you’re dealing with a single process within the business, or a specific function of the business; you could even be involved in part of a major transformation programme across the business. Whatever the scale though, for a business transformation to be successful, each of the 5 phases must be followed. So here’s a brief overview…The first phase is to Discover what the burning Continue reading
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Fifteen Techniques for Implementing Decisions: #11 Executive Steering Group (ESG)

January 18, 2015

“I got approval for an important change in the way we do business, but now we’re stalled. The people on our project team don’t have the clout to break through the logjams and resolve cross-functional issues. What should I do?

#11: Executive Steering Group (ESG)

What is an Executive Steering Group?

Executive Steering Groups (ESGs) are groups that are called together for purposes of overseeing a specific project or program. Your ESG should represent your major stakeholders, and have the decision making authority to drive the direction of your project. ESGs usually consist of individuals in leadership positions and are Continue reading

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Ten Techniques to Make Decisions: #1 Vroom Yetten Decision Making Model

August 27, 2014

Making decisions is a key activity in today’s participative meetings.  Once a problem has been defined, analyzed, and the potential solutions brainstormed, decisions must be made.  How can a meeting group or organization improve their quality of decision making and do so with a minimum amount of stress?  My next blogs provide ten techniques to ensure that the best decisions are made, the decisions are understood and agreed upon, and that when multiple decisions are made, they are prioritized for the most effective implementation.

The ten techniques to make decisions include:

  1. Vroom Yetton Decision Making Model
  2. Multivoting Continue reading
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Executive Steering Groups (ESG)

September 5, 2013

“I got approval for an important change in the way we do business, but now we’re stalled. The people on the project team don’t have the clout to break through the log jams and resolve cross-functional issues. What should I do? “

What is it?
Executive Steering Groups (ESG) are groups which are called together for purposes of overseeing a specific change. These groups should represent your major stakeholders, and have the decision making authority to drive the direction of your change project. They usually consist of individuals in leadership positions, and are people who are credible and influential enough Continue reading

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Tools of Transformation

May 11, 2016
Transformation ToolDefinition Overview
1. Business CasesDescribes the rational, political and emotional benefits of making a change with the purpose of influencing decision makers to approve the change
2. Stakeholder Identification & PlanningThe process of identifying which groups and individuals have a stake in the outcome of your proposed change, learning what their needs and perspectives are, and planning how to include these people and address their issues during each phase of designing and implementing the change.
3. Transformation MapsA one page visual depiction of the strategy for implementing a change. It describes the major results, actions Continue reading
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Nineteen Techniques to Gather Information: #6 Expectations Survey

June 11, 2014

“Our group is planning where to focus our improvement efforts for the next few years. We want input from our customers and employees, but don’t really know how to organize ourselves to get this input. What do you suggest?”

#6 Expectations Survey

What Is an Expectations Survey?

Expectations Survey is a technique designed to gather quantifiable information from customers of a specific group. In this case, a group can mean a company, division, department, or team within any organization. An Expectations Survey measures the expectations of a group from a wide variety of customers. This information Continue reading

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Sustainable Change

September 12, 2013

The 4 Phases of Sustainable Change

4 Phases of Sustainable Change

5 Critical Success Factors of Sustainable Change

Change is an intrinsic part of corporate life. Despite its pervasive presence, however, change rarely goes smoothly and rarely achieves its expected results.

Having been in the business of transformational change for over 20 years, I’ve learned that there are five critical factors that lead to successful change.

1. A sound rationale for change

People need reasons to change. And the reasons must create enough dissonance between the ‘way it is’ and the ‘way it will be’ that it makes people willing to risk the move.

To Continue reading

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