“Our group is planning where to focus our improvement efforts for the next few years. We want input from our customers and employees, but don’t really know how to organize ourselves to get this input. What do you suggest?”
#6 Expectations Survey
What Is an Expectations Survey?
Expectations Survey is a technique designed to gather quantifiable information from customers of a specific group. In this case, a group can mean a company, division, department, or team within any organization. An Expectations Survey measures the expectations of a group from a wide variety of customers. This information Continue reading