Organizational Development Consultant

The 4 Phases of Sustainable Change

October 26, 2014

If you are designing a change program, you will likely want to customize a plan that will best meet the needs of your particular situation.  I’ve shared a few models of transformational change over the last few weeks, and today I share my own model.As we all know, most change programs don’t stick.  So this model focuses on sustainability.

Whatever model you chose or customize, successful organizational change is reliant on a solid plan, buy-in and engagement with key stakeholders, rigorous implementation, and a focus on the factors that will enable long term sustainability.


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Another view of the Phases of a Change Project

October 20, 2014

There are many solid models describing the phases of a transformational change program.   In my last blog, I shared the 5 Stages of Business Transformation from Clive Mallard of the Independents’ Consultant.  Today I share another excellent example from Maryann Gallivan of Gallivan Consulting.  Here it is.




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You will find my book Mission Critical Meetings: 81 Practical Facilitation Techniques on Amazon.

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The 5 Phases of Business Transformation

October 13, 2014

In this blog I share insights from Clive Mallard of The Independents’ Consultant, who articulates sound advice for anyone involved in a large scale change within their organization.

It may be that you’re dealing with a single process within the business, or a specific function of the business; you could even be involved in part of a major transformation programme across the business. Whatever the scale though, for a business transformation to be successful, each of the 5 phases must be followed. So here’s a brief overview…The first phase is to Discover what the burning Continue reading
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Why implementation matters in a major change effort

October 7, 2014

This excellent article from McKinsey is a must read for those implementing transformational change in their workplace.

Why implementation matters

How important is the way you implement a major change effort? We surveyed more than 2,000 global executives to find out—and to learn from the best.

August 2014 | byRaphael Pustkowski, Jesse Scott, and Joseph Tesvic

Implementation matters. That may be no surprise to executives who have lived through the challenges of actually executing strategies and major change programs. But what may surprise you is just how much impact implementation has on a range of measures Continue reading

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Ten Techniques to Make Decisions: #10 Business Case

October 3, 2014

“I’ve been having trouble getting approval for important changes to the way we do business. I can’t seem to get the leadership team on the same page. What can I do?”

#10 Business Case

What is a Business Case?

A Business Case describes the goal, costs and benefits of making a change with the purpose of influencing decision makers to approve the change. Although Business Cases are usually expressed in financial terms and written with the Chief Financial Officer (CFO) in mind, a strong business case is one that addresses not only the financial rationale for a change, Continue reading

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Ten Techniques to Make Decisions: #9 Impact and Changeability Analysis

September 29, 2014

“Sometimes our group makes decisions to pursue things that we later find don’t make a lot of difference or could make a difference but are out of our control. How can we avoid these problems?”

#9  Impact and Changeability Analysis

What is Impact and Changeability Analysis?

Impact and Changeability Analysis is a decision-making technique that helps a meeting group to isolate and focus on the options that will have the most impact on their organizational goals. In addition, this technique identifies the options that are within their authority to change. This technique results in increased efficiency of effort Continue reading

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Ten Techniques to Make Decisions: #8 Criteria Matrix

September 22, 2014

“I want to make sure that the groups I facilitate are making sound decisions based on agreed-upon criteria, not just on the whims and fancies of the moment. What do you suggest?”

#8  Criteria Matrix

What is Criteria Matrix?

Criteria Matrix is a technique designed to prioritize a group of potential alternatives under consideration. This is accomplished by identifying and weighing agreed-upon criteria against each of those alternatives. Establishing criteria forces a group to articulate and examine their values, rationales, and assumptions before making their decision.

Criteria are standards from which one makes judgments or decisions, and Continue reading

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Ten Techniques to Make Decisions: #7 Three For/Three Against

September 17, 2014

“Because all sides of an issue don’t get equal discussion time, the most vocal and opinionated people in my group always seem to get their way. Is there a technique that can help me alleviate this problem?”

#7  Three For/Three Against

What is Three For/Three Against?

Three For/Three Against is a technique for assuring that all sides of an issue are heard.

By design, Three For/Three Against asks for both the pros and the cons for every option or issue being discussed. This insures that any decisions to be made are based on all of the information Continue reading

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Ten Techniques to Make Decisions: #6 Nominal Prioritization

September 16, 2014

“Our group is usually able to generate a list of goals and actions very easily. But after our meetings, we find that we are over our heads with too much extra work. As a result, nothing gets done. Is there a technique that will help us prioritize our ideas so that we spend our time on only the most important issues?”

#6  Nominal Prioritization

What is Nominal Prioritization?

Nominal Prioritization is a technique for measuring and thereby identifying the priority of issues, decisions, or action plans.

The demands placed on organizations are such that not all issues can Continue reading

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Ten Techniques to Make Decisions: #5 One Hundred Votes

September 12, 2014

“The groups I facilitate often need to prioritize their ideas. It would helpful to understand where the group’s true energy and priorities are so that our decisions are more likely to be implemented. Is there a technique I can use to accomplish this?”

#5  One Hundred Votes

What is One Hundred Votes?

There are times when all meeting groups need to establish priorities. One Hundred Votes is a technique for determining a group’s preferences among a number of different ideas or potential choices.

One Hundred Votes involves each participant distributing a total of Continue reading

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